FAQ

FAQ

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Q How about the spare parts?

A After we deal down all the things , we will offer you a spare parts list for your reference.
Q How do you work your after sales service?

A Normal machine is properly adjusted before dispatch. You will be able to use the mchines immediately. And You will be able to get free training advice towards our machine in our factory. You will also get free suggestion and consultation, technical support and service by email/fax/tel and lifetime technical support.
Q How do you offer technical support?

A
1.Technical support by phone, email or MSN/Skype around the clock

2. Friendly English version manual and operation video CD disk

3. Engineer available to service machinery overseas
Q When can I get my machine after I paid?

A The delivet time is based on the exact machine you confirmed.
Q What's your guarantee or the warranty of the quality if we buy your machines?

A We offer you high quality machines with 1 year guarantee and supply life-long technical support.
Q Are you a trading company or a manufactory?

A We are a manufactory, we supply the factory price with good quality, welcome to visit !

We adhere to the management principles of "quality first, customer first and credit-based"

T

No. 42, Xiayuan Xia Industrial Zone, Baiyun District, Baiyun District, Guangzhou 51000

+86-132 4732 9705

tomzhao@yalianmachine.com

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